Topic: I do not recommend Bassett Wheel
Very poor customer service. Incredibly so.
First time I ordered DIRECTLY with the company and their western sales rep exchanging both emails and telephone calls, going with their recommendations, including getting lug nuts through them, and paying full retail and then I was shipped the wrong hole pcd. Seems they felt 4 x 100 was the same as 4x4"
Finally got that sorted weeks later after tires were mounted and balanced (stupid me for not checking before mounting tires, I know).
Oh, and since they had to remake the wheels, I asked them to amend / reduce the width from 8" to 7" and either they didn't or wouldn't because what I got back was 8". Likely they reused the shells. Fine.
Now: A driver damaged a wheel at Infineon. Ordered 2 new ones again directly with the company via email on Nov 7th, invoiced Nov 8th and I followed up with a phone call Nov 8th. Expected ship date listed as Nov 11th on invoice.
Hadn't heard anything--no shipping update, no nothing. So I called yesterday. They closed at 10 min before the hour. Fine. I shoulda remembered to call earlier in the day.
Called just now and was told, "It looks like those shells are out of stock. And, unfortunately, it doesn't look like we're not going to get any more until some time next week. When do you need them by?"
Anyone have a contact at Diamond I should use?